How Can We Help?

Find answers to common questions about orders, payments, shipping, returns, accounts and technical support. If you still need assistance, the FSP team is available to help.

What payment methods are available?

Payments can be made using the payment methods available through our secure checkout. Customers with approved account arrangements may also have additional payment options. If you require assistance, contact FSP Sales.

Are prices displayed in Australian dollars?

Yes. Website prices are displayed in Australian dollars. Any applicable GST is shown in accordance with the pricing and checkout configuration of the website.

Can prices or product availability change?

Yes. Product pricing and availability may change as supplier pricing, exchange rates, stock levels and market conditions change. Please refer to the current product listing or contact FSP if you require confirmation before ordering.

How quickly will my order be dispatched?

In-stock products are prepared for dispatch as quickly as possible. Dispatch and delivery times vary depending on the destination, product type, carrier and freight service selected.

Can I change the delivery address after dispatch?

Once an order has been dispatched, changes to the delivery address may not be possible. Contact our team as soon as possible if your delivery details need to be changed.

Need More Shipping Information?

Our Shipping, Delivery & Freight page includes more information about Australia-wide freight, cylinder transport, express delivery and international shipping.

Can I cancel or change an order?

Requests to alter or cancel an order should be sent to FSP within two business days of the order being placed. Non-standard and custom ordered products may not be eligible for cancellation or return once ordered.

What if my product arrives damaged, faulty or incorrect?

Inspect your products as soon as possible after delivery. If an item is damaged, faulty or different from what was ordered, notify FSP by email within five business days of delivery.

Please include your order or invoice details, the reason for the return and supporting photographs where relevant.

How should approved returns be sent back?

Approved returns should be appropriately packaged and returned using an authorised carrier. Where possible, products should be returned in their original packaging and accompanied by the original invoice number and reason for return.

Returns, cancellations, credits and faulty products are subject to FSP's Terms and Conditions of Sale and any rights that cannot be excluded by law.

Where can I view previous orders?

Registered customers can sign in to their FSP account to view available account and order information.

How do I update my account information?

Some account information can be updated through your online account. If you are unable to change a particular detail, contact FSP and our team can assist.

Still Need Help?

Contact the FSP team for assistance with products, orders, freight, accounts or technical enquiries.