Customer Service

SHIPPING & DELIVERY

We currently only ship to Australia. If you are an overseas customer please contact us at sales@firesystemsproducts.com.au as we would be happy to organise a quote for you.

Important information

All goods will be delivered by one of our preferred couriers.

Our preferred couriers have a guaranteed next day delivery service. Orders need to be placed before 12.00pm daily.

However, there may be circumstances beyond our control that a service may be delayed therefore, we would like you to allow 2 – 10 business days for your delivery to arrive.

We are unfortunately unable to redirect orders once items have been dispatched.

All prices are in Australian dollars and include GST.

 PRIVACY & SECURITY

For your privacy and security Fire Systems Products ensures that all personal information received from any customer is stored and filed away with the appropriate measures. When collecting personal information of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, no information on consumers who browse our Web page.

The information we collect is used to:

  • improve the content of our website
  • used to notify consumers about updates to our website
  • used by us to contact consumers for marketing purposes
  • shared with other organizations for associated commercial purposes
     

 RETURNS & REPLACEMENTS

If you are dissatisfied with a product and wish to return it please refer to Fire Systems Products's return of goods and credit clause. Provided you comply with the return of goods and credit clause visit our contact us information page or contact our office.

PAYMENT, PRICING & PROMOTIONS

All payments are accepted by our Secure Credit Facility, PayPal or direct debit into our account, if you cannot make payments with any of the payment options please contact us to arrange an alternative payment solution.

Our prices are checked daily to ensure that we provide the best price to our customers, prices may vary so to ensure the correct price please check our website and products before purchasing.

Our site will have many different promotions weekly or daily; keep an eye on our store to grab yourself a bargain on many products that Fire Systems Products Sells.

VIEWING ORDERS

Viewing your orders can be done at anytime by using your user name and password and logging into your account at www.firesystemsproducts.com.au. Remember to keep your user name and password confidential at all times.

 UPDATING ACCOUNT INFORMTION

If you have registered with Fire Systems Products and wish to change any contact details and don’t want the hassle of making a phone call, send us an email and our staff will update this for you and will ensure all current information is up to date. Once information has been updated you will be advised by an email.